• About Your AppointmentAbout Your AppointmentAbout Your AppointmentAbout Your AppointmentAbout Your Appointment

About Your Appointment

If your pet is suffering from an eye problem then your own vet may recommend referral to Focus Referrals for specialist care.

Appointment timings

Please arrive at your appointment 10 minutes before your allocated time.

A new referral appointment may take up to 40 minutes. A follow-up appointment may take up to 20 minutes.

Feeding

Your pet can be fed on the morning of their appointment, if this is part of their normal routine. If your pet is booked in for an operation please contact the practice for advice.

What to expect during the consultation

We allow plenty of time during our consultations to find out what has happened, listen to your concerns and examine your pet. This may involve using eye drops and specialist equipment. We understand that your pet may be feeling anxious and we will do all we can to make them feel at ease.

We will discuss and explain everything we find and plan to do, and make sure you understand what is involved, including an estimate of costs.

Further testing and surgery

Depending on your pet’s eye problem, further testing and/or surgery may be performed on the same day as your appointment. Alternatively we may book them in on another day if this would allow us to provide more time for them or if it suits you better. After their procedure we would always aim to get your pet home on the same evening but sometimes our patients need to stay with us overnight to fully recover from the sedation/general anaesthetic.

NB. BVA/KC eye tests

A BVA eye test may take up to 15 minutes. Please arrive 30 minutes before the appointment time so that eye drops can be given to your dog.

Please bring either the KC registration Certificate or ISDS certificate. Failure to do so will mean the result of the test cannot be given and an additional fee will be charged for postage and administration.

To find out more about the BVA eye scheme click here.

Owing to the large number of dogs seen during an eye testing clinic we request that you remain in your car on arrival and call reception on 01295 238160.

  • So pleased with the expertise and gentleness

    Took my guniea pig, Ozzy after referral from my regular vet. So pleased with the expertise and gentleness of the vet I saw (Cat), they are worth the money and I felt like Ozzy was in good hands.

    She pressure tested, dye tested both eyes and took a biopsy. Don't have the all clear yet, but feeling less anxious about the outcome. Would absolutely recommend using them.

    Ozzy's owner

  • The team at Focus Referrals were fantastic!

    Helen and the rest of the team at Focus Referrals were fantastic. The team showed kindness and understanding and we were provided clear advice at all times throughout the process.

    Minerva's recovery has been fantastic to see - she has gone from a sad and confused kitty back to her usual meowsy self in less than two weeks, and since then the improvements have been incredible. Thank you!

    David

  • I would highly recommend Focus Referrals

    We (my cat and I) had a great experience. The place was clean and tidy, the staff that we met were very friendly and helpful. The visit was pleasant for my cat. The vet was very good with him. She treated him gently, even trying to let him come out of the cage on his own.

    Even though he didn't want to come out of his safe space, the vet was gentle in getting him out of the cage. The tests were carried out with a calming experience. I was really pleased with the professionalism of the vet and the entire experience. I would highly recommend Focus Referrals if your pet needs treatment here.

    Ian

  • 5 stars all round...

    Having been referred by our local vets to Focus due to prolonged healing issues following eye removal surgery on our beloved little old lady cat, Jessie, it was obvious from the minute we met the amazing Focus team, that we were in the best hands.

    Helen (ably assisted by a very experienced and kind nurse) was so thorough in her examination, explaining risks and benefits of further surgery and identifying new issues which would need to be addressed. Jessie came through her op with flying colours. Amazingly neat and beautiful wound stitching which has been admired by Jessie's many post op visitors. We were given a comprehensive explanation of both the post-op meds regime, tests results and recommendations for our local vets to improve other aspects of our cat's health.

    I cannot thank Focus Referrals enough. They really are the gold standard in technical and compassionate care.

    Jessie's owner

  • We have received first class service and attention!

    We can't thank the staff at Focus Referrals enough for what they have done for our Dexter, especially James. Dexter, has had his cataracts removed in both eyes, due to diabetes, and from our very first visit, we have received first class service and attention.

    Since surgery, Dexter is making great progress and has been given a new lease of life, with his confidence growing. I would highly recommend this practice. Thank you all at focus referrals for your kind and continued support, for Dexter and us.

    Deb

  • Empathy and professionalism

    Helen saved my cats eye. He had a corneal ulcer and our vets referred us as they feared he may end up needing eye removal. Helen was able to treat his eye medically and he has made a full recovery with both eyes and able to see perfectly fine.

    Throughout the process, we were treated with empathy and professionalism. My cat was understandably nervous, and Helen and the lovely nurse assisting her handled him so well, they were fully prepared with Feliway plugged in, dreamies on hand, and a litter tray.

    They were a breath of fresh air during a stressful time and I'm forever grateful for them saving my boys eye.

    Gemma

  • This specialist eye veterinary practice is wonderful!

    This specialist eye veterinary practice is wonderful! The vet we saw was super knowledgeable and very kind. The vet nurse staff were also great. My dog is quite nervous and everyone really made him feel comfortable and unafraid. His eye condition is improving. I warmly recommend.

    Kate

  • Professional, yet friendly and approachable!

    Thank you to Mike and team for the fantastic care you have given to Monty! As a fellow vet nurse and pet owner, I highly recommend Focus Referrals! As a practice they are professional yet friendly and approachable which is great asset to have in any practice.

    Monty's owner

Focus Referrals

Focus Referrals, OX16 1TG, UKTelephone: 01295 238160
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