• A Cat Friendly clinicA Cat Friendly clinicA Cat Friendly clinicA Cat Friendly clinicA Cat Friendly clinic

Cat Friendly Clinic GOLDAt Focus Referrals we are very proud to have had our commitment to excellent cat care recognised with an ISFM (International Society for Feline Medicine) Gold Award.

Cats are unique

We understand that there are unique difficulties in bringing your cat to the vets:

  • Cats often do not travel well and feel unsafe away from their home
  • They are highly sensitive to new sights, sounds and smells
  • Most cats prefer quiet and solitude and are highly susceptible to stress
  • Most cats are highly stressed by nearby dogs in the clinic
  • Cats need to be handled gently and with respect in the clinic

What is a Cat Friendly clinic?

An accredited Cat Friendly Clinic has reached a higher standard of cat care in that the staff:

  • Understand the needs of cats and have made visits to the vet clinic more cat friendly
  • Understand how to approach and handle cats gently and with care
  • Have good knowledge and equipment to manage the care of cats

Achieving Cat Friendly Clinic accreditation involves all staff, from receptionists, nurses and technicians, through to vets. Each accredited clinic also has at least one ‘Cat Advocate’ – someone who ensures the cat friendly standards are adhered to, and who would be happy to talk to you.

Find out more

To find out more about the ISFM Cat Friendly clinic programme click here.

For more information on how you can help your cat have a stress free visit to the vet click here.

  • So pleased with the expertise and gentleness

    Took my guniea pig, Ozzy after referral from my regular vet. So pleased with the expertise and gentleness of the vet I saw (Cat), they are worth the money and I felt like Ozzy was in good hands.

    She pressure tested, dye tested both eyes and took a biopsy. Don't have the all clear yet, but feeling less anxious about the outcome. Would absolutely recommend using them.

    Ozzy's owner
  • The team at Focus Referrals were fantastic!

    Helen and the rest of the team at Focus Referrals were fantastic. The team showed kindness and understanding and we were provided clear advice at all times throughout the process.

    Minerva's recovery has been fantastic to see - she has gone from a sad and confused kitty back to her usual meowsy self in less than two weeks, and since then the improvements have been incredible. Thank you!

    David
  • I would highly recommend Focus Referrals

    We (my cat and I) had a great experience. The place was clean and tidy, the staff that we met were very friendly and helpful. The visit was pleasant for my cat. The vet was very good with him. She treated him gently, even trying to let him come out of the cage on his own.

    Even though he didn't want to come out of his safe space, the vet was gentle in getting him out of the cage. The tests were carried out with a calming experience. I was really pleased with the professionalism of the vet and the entire experience. I would highly recommend Focus Referrals if your pet needs treatment here.

    Ian
  • 5 stars all round...

    Having been referred by our local vets to Focus due to prolonged healing issues following eye removal surgery on our beloved little old lady cat, Jessie, it was obvious from the minute we met the amazing Focus team, that we were in the best hands.

    Helen (ably assisted by a very experienced and kind nurse) was so thorough in her examination, explaining risks and benefits of further surgery and identifying new issues which would need to be addressed. Jessie came through her op with flying colours. Amazingly neat and beautiful wound stitching which has been admired by Jessie's many post op visitors. We were given a comprehensive explanation of both the post-op meds regime, tests results and recommendations for our local vets to improve other aspects of our cat's health.

    I cannot thank Focus Referrals enough. They really are the gold standard in technical and compassionate care.

    Jessie's owner
  • We have received first class service and attention!

    We can't thank the staff at Focus Referrals enough for what they have done for our Dexter, especially James. Dexter, has had his cataracts removed in both eyes, due to diabetes, and from our very first visit, we have received first class service and attention.

    Since surgery, Dexter is making great progress and has been given a new lease of life, with his confidence growing. I would highly recommend this practice. Thank you all at focus referrals for your kind and continued support, for Dexter and us.

    Deb
  • Empathy and professionalism

    Helen saved my cats eye. He had a corneal ulcer and our vets referred us as they feared he may end up needing eye removal. Helen was able to treat his eye medically and he has made a full recovery with both eyes and able to see perfectly fine.

    Throughout the process, we were treated with empathy and professionalism. My cat was understandably nervous, and Helen and the lovely nurse assisting her handled him so well, they were fully prepared with Feliway plugged in, dreamies on hand, and a litter tray.

    They were a breath of fresh air during a stressful time and I'm forever grateful for them saving my boys eye.

    Gemma
  • This specialist eye veterinary practice is wonderful!

    This specialist eye veterinary practice is wonderful! The vet we saw was super knowledgeable and very kind. The vet nurse staff were also great. My dog is quite nervous and everyone really made him feel comfortable and unafraid. His eye condition is improving. I warmly recommend.

    Kate
  • Professional, yet friendly and approachable!

    Thank you to Mike and team for the fantastic care you have given to Monty! As a fellow vet nurse and pet owner, I highly recommend Focus Referrals! As a practice they are professional yet friendly and approachable which is great asset to have in any practice.

    Monty's owner

Focus Referrals

Focus Referrals, OX16 1TG, UKTelephone: 01295 238160
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