Feedback
At Focus Referrals we are keen to get things right. We would be very happy to hear about your experience with Focus Referrals so that we can improve how we work. Please let us know via email: [email protected]
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So pleased with the expertise and gentleness
Took my guniea pig, Ozzy after referral from my regular vet. So pleased with the expertise and gentleness of the vet I saw (Cat), they are worth the money and I felt like Ozzy was in good hands.
She pressure tested, dye tested both eyes and took a biopsy. Don't have the all clear yet, but feeling less anxious about the outcome. Would absolutely recommend using them.
Ozzy's owner -
The team at Focus Referrals were fantastic!
Helen and the rest of the team at Focus Referrals were fantastic. The team showed kindness and understanding and we were provided clear advice at all times throughout the process.
Minerva's recovery has been fantastic to see - she has gone from a sad and confused kitty back to her usual meowsy self in less than two weeks, and since then the improvements have been incredible. Thank you!
David -
I would highly recommend Focus Referrals
We (my cat and I) had a great experience. The place was clean and tidy, the staff that we met were very friendly and helpful. The visit was pleasant for my cat. The vet was very good with him. She treated him gently, even trying to let him come out of the cage on his own.
Even though he didn't want to come out of his safe space, the vet was gentle in getting him out of the cage. The tests were carried out with a calming experience. I was really pleased with the professionalism of the vet and the entire experience. I would highly recommend Focus Referrals if your pet needs treatment here.
Ian -
5 stars all round...
Having been referred by our local vets to Focus due to prolonged healing issues following eye removal surgery on our beloved little old lady cat, Jessie, it was obvious from the minute we met the amazing Focus team, that we were in the best hands.
Helen (ably assisted by a very experienced and kind nurse) was so thorough in her examination, explaining risks and benefits of further surgery and identifying new issues which would need to be addressed. Jessie came through her op with flying colours. Amazingly neat and beautiful wound stitching which has been admired by Jessie's many post op visitors. We were given a comprehensive explanation of both the post-op meds regime, tests results and recommendations for our local vets to improve other aspects of our cat's health.
I cannot thank Focus Referrals enough. They really are the gold standard in technical and compassionate care.
Jessie's owner -
We have received first class service and attention!
We can't thank the staff at Focus Referrals enough for what they have done for our Dexter, especially James. Dexter, has had his cataracts removed in both eyes, due to diabetes, and from our very first visit, we have received first class service and attention.
Since surgery, Dexter is making great progress and has been given a new lease of life, with his confidence growing. I would highly recommend this practice. Thank you all at focus referrals for your kind and continued support, for Dexter and us.
Deb -
Empathy and professionalism
Helen saved my cats eye. He had a corneal ulcer and our vets referred us as they feared he may end up needing eye removal. Helen was able to treat his eye medically and he has made a full recovery with both eyes and able to see perfectly fine.
Throughout the process, we were treated with empathy and professionalism. My cat was understandably nervous, and Helen and the lovely nurse assisting her handled him so well, they were fully prepared with Feliway plugged in, dreamies on hand, and a litter tray.
They were a breath of fresh air during a stressful time and I'm forever grateful for them saving my boys eye.
Gemma -
This specialist eye veterinary practice is wonderful!
This specialist eye veterinary practice is wonderful! The vet we saw was super knowledgeable and very kind. The vet nurse staff were also great. My dog is quite nervous and everyone really made him feel comfortable and unafraid. His eye condition is improving. I warmly recommend.
Kate -
Professional, yet friendly and approachable!
Thank you to Mike and team for the fantastic care you have given to Monty! As a fellow vet nurse and pet owner, I highly recommend Focus Referrals! As a practice they are professional yet friendly and approachable which is great asset to have in any practice.
Monty's owner -
From the very beginning, the team has gone above and beyond
I just wanted to take a moment to say how incredibly grateful we are for the outstanding care and support Focus Referrals have provided for Teddy. From the very beginning, the team has gone above and beyond to ensure his needs are met with compassion, professionalism, and genuine kindness.
Their communication has been excellent, always keeping us informed and involved, and their dedication to Teddy’s wellbeing has been nothing short of amazing. It’s been such a comfort knowing he’s in such capable and caring hands.
Thank you for everything you’ve done – we truly couldn’t have asked for better.
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We couldn’t have been happier with the service
We were referred to Focus Referrals by our local vet after our dog sustained a serious eye injury. It was touch and go if the eye could be saved. We couldn’t have been happier with the service. Mark Russon and the brilliant team of nurses were upfront and honest about the prospects of treatment being successful. They put us at ease on every occasion and handled our sometimes feisty pug with professionalism and a touch of humour.
We left feeling well-informed and confident in the excellent and highly specialised care our dog received, which was also great value for money. The reception staff were lovely and welcoming and absolutely on it with insurance claims. Throughout our several visits, we experienced a consistent level of care and professionalism. We would not hesitate in recommending this clinic.
Mr Cullen -
I'm really pleased with the care they gave my dog
Helen and the rest of the team at Focus Referrals were fantastic.
I'm really pleased with the care they gave my dog (Rocky) very caring and kept in touch over the whole process of his treatment.
Would highly recommend.
Rocky's owner -
Premium Vet eye surgery
Aron's owner
Focus Referrals
Focus Referrals, OX16 1TG, UKTelephone: 01295 238160Email:
